![]() In 2018, Microsoft boasted about the fact that Microsoft Teams is now at feature parity with Skype for Business Online–a very important milestone, as it means that organisations can comfortably switch from Skype to Teams without sacrificing features. Skype for Business Online will no longer be available and integration with third-party audio providers will cease. In July 2019, Microsoft officially announced the end-of-life for Skype for Business would be July 31, 2021. When is Skype for Business Being Replaced by Microsoft Teams? However, this wasn’t officially validated until later in the year at the Microsoft Ignite conference. Microsoft Teams and SharePoint Site Architecture: Explainedīack in March 2017, I wrote a blog post predicting that Microsoft Teams would replace Skype for Business.Top 10 Must-Know Answers to Serious Microsoft Teams Governance Questions.Guide: How to Get Started with Microsoft Teams Templates.The Latest Microsoft Teams Updates: App Store, Personal Views, & More!.Check out the other entries in the series as they’re added below: ![]() This post is part of our Microsoft Teams Admin Guide series. You can also contact support on behalf of Microsoft 365 and Office 365 users in your organization.Editors Note: This blog was lightly updated from when it was originally published in 2018 with the latest dates on the Skype for Business phase out as it has been announced Microsoft is ending of Skype for Business and replacing Skype with Teams. Reset your PIN (Personal Identification Number)Īs an admin for Microsoft 365 Apps for business, you get free access to our knowledgeable support agents for pre-sales, account, and billing support, as well as for help resolving technical issues. Troubleshoot connection issues in Skype for Business Troubleshoot audio and video in Skype for Business Need help signing in to Skype for Business?Īdditional resources to help your Skype for Business Online users You can solve most of the sign-in problems by following the instructions in these two topics: ![]() Most of the problems faced by Skype for Business Online users are related to forgotten passwords. Help your Skype for Business Online users Skype for Business and Lync Troubleshooting Guide (downloadable PDF)ĭiagnosing and resolving PowerShell connection problems with Skype for Business Online Skype for Business Online users can't communicate with external contacts Troubleshoot Skype for Business Online DNS issues Additional help for Skype for Business Online admin issues The following KB article also includes many troubleshooting resources and error code references: Troubleshooting Skype for Business Online sign-in errors for administrators.įor dial-in conferencing issues, see Audio Conferencing troubleshooting and known issues. You can get answers for most of your Skype for Business Online questions in the article Check for common causes of Skype for Business Online sign-in errors. Troubleshoot admin issues for Skype for Business Online Here is a list of topics that can help you fix problems, whether you're administrating Skype for Business Online or helping your users solve their problems. Sometimes things aren't working like you expect. Skype for Business Online, excluding the service operated by 21Vianet in China, was retired on July 31, 2021. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams. If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade. ![]() Skype for Business Online operated by 21Vianet in China will be retired on October 1, 2023.
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